Frequently asked questions
PHNX offers fully furnished, community-centric apartments in Hamburg. Residents enjoy flexible lease terms, social events, and a seamless digital booking and check-in experience.
The PHNX is one of Hamburg's largest aparthotels with 225 apartments, restaurant & bar, laundry room, two coworking areas, indoor bicycle parking, reception and concierge.
Co-living is a unique lifestyle with an engaging and social vibe. It balances your private refuge with design-inspired social spaces where you can meet other residents and expand your network. Become part of a vibrant community.
All our apartments come with everything you need: Stylish furnishings, linens & towels, shampoo and body lotion, stovetop, microwave, tableware essentials and a working space.
We offer short and long term stays for students, professionals and travellers. In PHNX you can stay a night or a few months depending on your schedule.
We are located next to the Harburg train station, just a 15 min Commute from Hamburg´s central station: Hannoversche Strasse 88a, 21079 Hamburg
You can find the S-Bahn lines 3 and 31, regional and long distance trains as well as local and long distance buses at the train station opposite the building. Car sharing, bicycle and scooter rentals as well as taxis are available across the street.
Check In is from 3pm and Check Out is before 11am.
You can’t book it but please contact the reception team the day before your departure and we will see what we can do.
After you booked an apartment you will get an email with a link to check in online. When you arrive you still need to collect the key card to your apartment from one of our check-in stations in the lobby. Our entire check in process is contactless.
Yes, with a booking confirmation, you can self-check-in anytime you want.
Our reception is open daily from 8am until 10pm. But our contactless self-check-in system does not require you to go to the reception. We are there for you 24h, just call us: +49 (0)40 309 54976
Yes we clean your apartment regularly. Different cleaning schedules apply:
- Short Stay (< 27 nights): Every 3 days
- Long Stay (> 27 nights): Once a week
- Students: Every 2 weeks
You can always book additional cleanings when needed for EUR 15 per cleaning.
Yes, just leave your luggage at reception. Monday to Friday from 8:00 am to 10:00 pm.
Sadly we don’t have parking on site. But free on-street parking is available within walking distance - There is a large parking garage nearby "Parkhaus Harburg Carree" (hourly, daily, monthly fees apply) Prices: https://www.royalparking.de Address: Wilstorfer Str. 48, 21073 Hamburg - You can also park at the train station opposite of our building (hourly / daily rates apply) Prices: https://www.mein-contipark.de Address: Hannoversche Str., 21079 Hamburg
Yes, indoor bicycle parking is available free of charge.
Yes, we have pet friendly apartments available. Please let us know in advance if you are coming with your pet. We need to know what type of pet and how many pets will be staying with you. An additional check out cleaning fee of 25 euro will be charged per pet.
Yes, Wi-Fi is included in your rent and works throughout the building. You get a dedicated download speed of 100 MB per registered user. Need more speed? You can upgrade for a fee.
Please smoke outside, either in our court yard or on the terrace on the 5th floor. If you rent an apartment with a balcony then please feel free to smoke on your balcony. It is strictly prohibited to smoke inside the building. If you smoke in your apartment then we will charge EUR 250 for a special cleaning.
Your apartment has been designed with lots of storage space (i.e under the bed or on top of the wardrobe ideal for bigger items such as suitcases). If you still need more space then you can rent a secure locker in the basement for EUR 100 per month (limited availability).
We have a spacious shared laundry room with washing machines, tumble dryers and iron boards to keep you looking your best. The machines are operated via your smart phone using the WeWash App (https://we-wash.com).
Washing costs 3,50 EUR / Drying costs 2,50 EUR / The use of an iron & ironing boards is free.
Your apartment will be cleaned by our cleaning staff regularly (please consult the cleaning schedule depending on your booked rate). If you still want/need to clean your apartment once or twice yourself then you can borrow a hover as well as mop and bucket from our reception. You will find a broom and a dustpan in your apartment.
Our apartments don’t have dishwashers, but you'll find washing-up liquid and a brush in your apartment.
At PHNX, you'll quickly meet other residents by attending one of our many events. Check out our events calendar. Register for an event, show up, have fun and make new friends.
Our restaurant serves food and drinks all day, every day. Fresh, healthy food to fuel your productivity with a globally minded menu. You can find opening hours and menus on our webpage: https://www.phnx.me/eat
Yes, we have got you covered 24/7. Our snack machines sell items such as personal hygiene, cosmetics, beverages (non-alcoholic & alcoholic), snacks and microwave food.