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  • What about the internet?
    Our Wi-Fi is included in your rent and works in areas of the building. Dedicated download speed of 100 MB per registered user. If you need more speed then you can upgrade for a fee.
  • Is there a dishwasher in the apartment?
    Our apartments don’t have a wish washer. You will find washing-up liquid and a brush in your apartment.
  • Can I check in late at night?
    Yes, if you have a booking confirmation you can self-check-in anytime you want.
  • Are there Snack machines?
    Yes, we have got you covered 24/7. Our snack machines sell items such as personal hygiene, cosmetics, beverages (non-alcoholic & alcoholic), snacks and microwave food.
  • Is there car parking on site?
    Sadly we don’t have parking on site. But free on-street parking is available within walking distance - There is a large parking garage nearby "Parkhaus Harburg Carree" (hourly, daily, monthly fees apply) Prices: Address: Wilstorfer Str. 48, 21073 Hamburg - You can also park at the train station opposite of our building (hourly / daily rates apply) Prices: Address: Hannoversche Str., 21079 Hamburg
  • What does CoLiving mean?
    Co-living is a unique lifestyle with an engaging and social vibe. It balances your private refuge with design-inspired social spaces where you can meet other residents and expand your network. Become part of a vibrant community.
  • Can I smoke in the building?
    Please smoke outside, either in our court yard or on the terrace on the 5th floor. If you rent an apartment with a balcony then please feel free to smoke on your balcony. It is strictly prohibited to smoke inside the building. If you smoke in your apartment then we will charge EUR 250 for a special cleaning.
  • Is there some place for storage?
    Your apartment has been designed with lots of storage space (i.e under the bed or on top of the wardrobe ideal for bigger items such as suitcases). If you still need more space then you can rent a secure locker in the basement for EUR 100 per month (limited availability).
  • How much does washing & drying cost?
    Washing costs 3,50 EUR / Drying costs 2,50 EUR / The use of an iron & ironing boards is free.
  • Can I store my luggage before my check in time and after check out?
    Yes, just leave your luggage at reception. Monday to Friday from 8:00 am to 10:00 pm.
  • Do you have a restaurant & bar?
    Our restaurant serves food and drinks all day, every day. Fresh, healthy food to fuel your productivity with a globally minded menu. You can find opening hours and menus on our webpage:
  • Are pets allowed?
    Yes, we have pet friendly apartments available. Please let us know in advance if you are coming with your pet. We need to know what type of pet and how many pets will be staying with you. An additional check out cleaning fee of 25 euro will be charged per pet.
  • How do I clean my apartment?
    Your apartment will be cleaned by our cleaning staff regularly (please consult the cleaning schedule depending on your booked rate). If you still want/need to clean your apartment once or twice yourself then you can borrow a hover as well as mop and bucket from our reception. You will find a broom and a dustpan in your apartment.
  • Is there a laundry room?
    We have a spacious shared laundry room with washing machines, tumble dryers and iron boards to keep you looking your best. The machines are operated via your smart phone using the WeWash App (
  • Can I do a late check out?
    You can’t book it but please contact the reception team the day before your departure and we will see what we can do.
  • What is PHNX CoLiving?
    PHNX offers fully furnished, community-centric apartments in Hamburg. Residents enjoy flexible lease terms, social events, and a seamless digital booking and check-in experience.
  • What time is the check in and check out?
    Check In is from 3pm and Check Out is before 11am.
  • Is there public transport nearby?
    You can find the S-Bahn lines 3 and 31, regional and long distance trains as well as local and long distance buses at the train station opposite the building. Car sharing, bicycle and scooter rentals as well as taxis are available across the street.
  • Do you have a reception?
    Our reception is open daily from 8am until 10pm. But our contactless self-check-in system does not require you to go to the reception. We are there for you 24h, just call us: +49 (0)40 309 54976
  • Where is PHNX located?
    We are located next to the Harburg train station, just a 15 min Commute from Hamburg´s central station: Hannoversche Strasse 88a, 21079 Hamburg
  • Is cleaning included?
    Yes we clean your apartment regularly. Different cleaning schedules apply: - Short Stay (< 27 nights): Every 3 days - Long Stay (> 27 nights): Once a week - Students: Every 2 weeks You can always book additional cleanings when needed for EUR 15 per cleaning.
  • Are there community events at PHNX?
    At PHNX, you'll quickly meet other residents by attending one of our many events. Check out our events calendar. Register for an event, show up, have fun and make new friends.
  • Who can stay at PHNX?
    We offer short and long term stays for students, professionals and travellers. In PHNX you can stay a night or a few months depending on your schedule.
  • Is there a bicycle parking on site?
    Yes, indoor bicycle parking is available free of charge.
  • What kind of apartments does PHNX offer?
    All our apartments come with everything you need: Stylish furnishings, linens & towels, shampoo and body lotion, stovetop, microwave, tableware essentials and a working space.
  • How can I do the self-check-in?
    After you booked an apartment you will get an email with a link to check in online. When you arrive you still need to collect the key card to your apartment from one of our check-in stations in the lobby. Our entire check in process is contactless.
  • Do you offer corporate rates?
    Yes please contact our sales team
  • Which kind of apartments do you offer?
    The Shoebox (max. 1 guest, 16 m2) Standard Apartment with or without balcony (max. 2 guests, 20 m2) Duplex (max. 2 guests, 25 m2) One-bedroom Apartment with or without balcony (max. 2 guests, 35 m2) Two-bedroom Apartment (max. 4 guests, 46 m2),
  • Can I change my apartment during my stay?
    Yes, it is important that you feel at home. If for any reason you need to change your apartment then please contact reception.
  • What payment types do you accept?
    We are cashless, so we only accept payment with credit card, debit card. EC card, PayPal and Bank transfers.
  • Can I cancel my reservation?
    You can cancel free of charge depending on your booked rate: - Short Stay Flexible Rate (up to 27 nights): 1 day prior to arrival before 3:00 pm CET - Long Stay Flexible Rate (more than 27 nights): 7 days prior to arrival before 3:00 pm CET
  • Can I change the dates of my reservation?
    Of course, but only during your free cancellation period.
  • Do you have a TV?
    Each apartment has a smart TV. Please note that we use IPTV for regular TV channels. The TVs have Netflix, Amazon Video and Youtube installed. You will have to log into those services with your own account.
  • Do you have wheel-chair accessible rooms?
  • What is the kitchen equipped with?
    It’s fully equipped with a glass stovetop, silent fridge with freezer compartment, a microwave, essential tableware, cutting board, cutlery, china, glasses, water kettle and a bottle opener.
  • Do you have baby cots?
    Baby cots are free of charge and are subject to availability. Please contact reception in advance to add a baby cot to your reservation.
  • Do you have air conditioner and heating?
    We don’t have air conditioning. Hamburg is not known for it’s tropical climate but you can ask for a fan if needed. All rooms have radiators (central heating).
  • What is the size of the bed?
    We have French Queen-size beds (140 cm wide and 200 cm long) in most apartments. The one-bedroom apartments have King-size beds of 180 cm x 200 cm.
  • What will I find in the bathroom?
    Each apartment has a private bathroom stocked with hand wash, shampoo, body wash, body lotion. Our cosmetics are vegan and organic. You will also find a hair dryer.
  • Do you have a hair dryer?
    All of our apartments have a hair dryer
  • Are there bed linens and towels in my apartment?
    All apartments come with white linens and towels you can feel good about – they’re carbon neutral.
  • Is it possible to view an apartment before moving in?
    You can make an appointment and get a tour around PHNX. We can even make a virtual tour. Please get in contact with us to make an appointment:
  • How long can I stay in PHNX?
    You can book stays up to 6 months
  • Which is the process to book an apartment as a Student?
    In order to qualify for the student rate you need to provide us with proof of enrolment at a local university.
  • What paper work do you require?
    None, just book online and you get an instant booking confirmation. Simple and easy how it should be.
  • Can I register my PHNX address at the City Hall?
    Yes, as long as you stay more than 3 months.
  • What’s included in my rate?
    Our rates are all inclusive. This covers internet, electricity, water, heating, taxes and our regular cleaning service. Please note that if you register your PHNX address with the City Hall then you will be subject to pay a local tv license.
  • Can I receive mail and packages?
    Send all your packages to PHNX for safe handling and collection. Let our reception staff wait for your deliveries, instead of you. Online shopping has never been easier.
  • Do I need to pay a deposit, proof of income or a guarantor?
    No, we don’t require a deposit, proof of income, or a guarantor.
  • Can I bring my own items?
    You can bring additional personal items for your comfort and appliances but drilling holes in the walls and other modifications are not allowed.
  • What is the capacity?
    50 people for the Board Room and 200 for the Sky Lounge.
  • How many meeting Rooms do you have?
    We have two meeting rooms.: The Board Room and Sky Lounge
  • What is included in the rent fee?
    Please get in touch for a customised quote:
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